Our Services
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Our Services
We specialize in a range of Services
Our tailored solutions cater to the needs of both low to mid-level managers and purchasers from large corporations, as well as marketing and service managers of original equipment manufacturers (OEMs).
FROM DELIVERY TO PRODUCTION
Covering seamless installations, tailored training, comprehensive warranty services, retrofits, and recommended upgrades.
PREVENTIVE MAINTENANCE
Maximize uptime with precise calibration and timely consumable part replacements through preventive maintenance.
EQUIPMENT REPAIR
Expert equipment repair with on-site and same-day service, delivered by certified technicians.
RADIATION SURVEYS
Ensure compliance with federal and state regulations through our third-party certified radiation surveys.
TRAINING
Receive comprehensive training from certified experts covering operators, processes, and maintenance.
MACHINE TRANSPORTATION
Packing, unpacking, installation, complete transportation package, and initial setup with calibration.
Support Services
Let us assist you with a comprehensive range of support items tailored to meet your specific needs. Our dedicated team at Uptech is committed to ensuring your satisfaction at every stage.
Technical Support Services
Our dedicated team is committed to providing expert assistance and ensuring your satisfaction at every step of the way. Whether it’s troubleshooting, guidance, or in-depth technical expertise, we’re here to support you in achieving seamless operations and optimal performance. Trust Uptech for reliable and responsive technical support that goes above and beyond.
Installation Services
Our expert technicians at Uptech are equipped to handle a wide array of installation needs. Allow us to guide you through the process, ensuring a seamless experience from start to finish:
From: Thorough initial facilities inspection to guarantee readiness for the installation phase.
Through: Coordinated equipment delivery, including trucking, rigging, un-crating, and precise placement. We handle unpacking, assembly, and sub-assembly connections. Complete Power Up and testing. We also offer assistance with customer applications, training, and final acceptance.
To: Post-installation courtesy and training calls for a smooth transition.
Resulting in a Total Customer Satisfaction Installation Package. We take full responsibility for the process and your customer’s contentment.
General Customer Support Services
From basic warranty support to comprehensive “Total Customer Satisfaction” packages, we’re here to cater to your needs in partnership with our OEM.
From: Warranty repairs for your installed equipment.
To: Guaranteed response times, customized for your specific timeframes and regions. Access to phone technical support.
Also including:
- Preventative maintenance visits.
- Continuous applications assistance.
- On-customer site training courses.
- Follow-up courtesy and training calls.
- Specific customer on-site support: Customized levels of on-site assistance and guaranteed response times for specific customer locations.
- Local spares warehousing and optional delivery. We guarantee prompt spare parts response times, ensuring availability within your specified timeframe.
Total Customer Satisfaction is Guaranteed. We’re committed to taking on the lion’s share of responsibility for your customer’s contentment. We constantly monitor their needs, offer vital support, and provide valuable feedback to our OEM partners. Reach out today and discover how we can tailor our services to suit your unique requirements. We look forward to hearing from you soon!